Frequently Asked Questions
5 Star Travel, llc.
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Do you charge a fee for your extra services?
Nope! You will pay the same, and in many cases lower rates, than you would if you book direct with a supplier. We are compensated by the travel suppliers who pay us commission for our sales. We provide our personalized planning and other services to you free!
How do I book a trip through your travel agency?
To book a trip with us, simply email us or call (951) 660-0476
What types of travel services do you offer?
Our travel agency offers a comprehensive range of services, including vacation packages, ocean and river cruises, flights, hotels, tours, and more. Explore our website to discover the diverse travel experiences we can arrange for you.
What payment methods are accepted?
We accept major credit cards for your deposit and final payment. Your credit card number will be provided to the travel supplier, they will run the transaction and it will show up on your statement as a charge from the supplier.
What is your cancellation and refund policy?
Our cancellation policy is outlined in detail on our website. Depending on the nature of your booking, cancellation fees may apply. We recommend reviewing our policy carefully, and feel free to contact our customer support if you have any specific concerns.
Can I customize my travel itinerary?
Absolutely! We understand that every traveler has unique preferences. You can customize your travel itinerary by contacting our customer support team or using our online platform to modify specific aspects of your trip to better suit your needs.
Do you offer travel insurance, and is it recommended?
Yes, we offer optional travel insurance to provide you with added peace of mind during your journey. While it’s not mandatory, we highly recommend considering travel insurance to safeguard against unexpected events. We can help you decide which policy is the best and help you add it to your booking during the reservation process.
What travel documents do I need for my trip, and how can I obtain them?
The required travel documents, such as visas and passports, vary by destination. You can find detailed information on our website or contact our customer support for guidance. It is recommended to check and obtain the necessary documents well in advance of your travel date.
What happens if a promotion comes out after I book?
No Problem! We will monitor your booking for any promotions or price reductions and will proactively apply the savings for any that would regularly qualify. Please keep in mind, sometimes suppliers run promotions only for residents of specific states, seniors, etc – or they require a change fee to add the savings. If we can apply the savings we will contact you with the good news!
Do you offer travel insurance, and is it recommended?
Yes, we offer optional travel insurance to provide you with added peace of mind during your journey. While it’s not mandatory, we highly recommend considering travel insurance to safeguard against unexpected events. We can help you decide which policy is the best and help you add it to your booking during the reservation process.
How can I contact your customer support in case of issues during my trip?
Our customer support team is available 7 days a week 9 am – 5 pm to assist you. You can reach us through our helpline, email, or live chat on our website. Emergency contact information will also be provided in your booking confirmation for immediate assistance during your trip.
Are there any destination-specific travel tips or recommendations?
Absolutely! Visit our destination guides on the website for insightful tips, local customs, and recommendations for each location we serve. We aim to provide you with valuable information to enhance your travel experience.